Refund & Deposit Policy

We want reserving a Smart Hold™ to feel risk-free. This policy explains exactly how the $25 deposit works and how to get it back if you change your mind.

1. The deposit

• The Competitors Run reservation requires a $25 deposit, processed securely by Stripe.
• The deposit holds your place in the first 100 units and is applied toward your unit's purchase price (expected $85 + tax & shipping).
• The balance is charged only when your unit is ready to ship.

2. Refunds before shipment

You may cancel your reservation and receive a full refund of your $25 deposit at any time before your unit ships — no questions asked. To request it, email info@smarthold.dog from the address you reserved with, or reply to your reservation confirmation.

Refunds are issued to your original payment method through Stripe. Depending on your bank or card issuer, it can take up to 30 days for the refund to appear on your statement.

3. After shipment

Once your unit has shipped, the reservation has converted to a completed sale and this deposit policy no longer applies. Any return or warranty terms for shipped products will be provided with your order and on the site prior to the balance charge.

4. If we can't fulfill your reservation

If we are unable to deliver your unit — for example, if the Competitors Run is cancelled or materially delayed and you no longer wish to wait — we will refund your deposit in full.

5. Changes to your reservation

Need to update your email, shipping region, or other details? Email info@smarthold.dog and we'll help. Reservations are limited to one unit per customer.

6. Contact

Questions about your deposit or a refund? Email info@smarthold.dog and we'll get back to you.

This document is a starting template provided for your convenience and is not legal advice. Have it reviewed by a qualified attorney before launch.